Submit Support Ticket

At ErlenTek, we’re dedicated to keeping your technology running smoothly. Whether you’re at home dealing with a slow computer or need assistance with a business network, we are here to help. Submitting a ticket ensures your request is logged, tracked, and answered by a technician as quickly as possible.

Please include as much detail as you can about the issue so we can resolve it faster.

Prefer to talk to someone right away? Call us at 253-778-3499 during our business hours:
Monday–Friday, 10:00 AM – 6:00 PM or leave a message anytime and we will get back to you as soon as possible.

Home Services

We provide reliable computer repair in Auburn, WA and surrounding areas (currently serving Auburn, Covington, Black Diamond, and Enumclaw), plus a full range of home technology services, including:

• Computer sales
• Fixing slow or crashing computers
• Repairing broken screens, hinges, etc
• Virus, spyware, and malware removal
• Data backup and recovery (files, photos, drives)
• New computer setup & file transfers
• Printer, scanner, and device installation
• Wi-Fi troubleshooting & coverage improvement
• Internet connectivity fixes
• Removing pop-ups and unwanted programs
• Password recovery & account setup
• Software installation and updates
• Cloud storage help (Google Drive, OneDrive, Dropbox)
• Custom gaming PC builds
• Hardware upgrades (RAM, SSD, graphics cards, etc.)
• Security camera installation & maintenance (Reolink partner)
• And more!

Business Services

ErlenTek offers small-medium business IT support in Auburn, WA and surrounding areas (currently serving Auburn, Covington, Black Diamond, and Enumclaw) with fast response times and dependable solutions to keep your company running. Our services include:

• Office network setup, repair, and optimization
• Shared file and printer configuration
• Email setup and troubleshooting (Exchange, Outlook, Office 365, etc.)
• Small business IT consulting
• Server installation, upgrades, and maintenance
• Remote IT support for quick fixes
• Data security and system hardening
• Technology planning and system upgrades
• Backup and disaster recovery solutions
• VPN setup or upgrade
• Custom PC and laptop selection
• Camera installation/setup (Reolink partner)
• Ongoing managed IT support options
• And more!

Why Choose ErlenTek?

• Local Expertise – Based between Auburn and Black Diamond, we serve clients throughout the South King County and greater Seattle/Tacoma area.
• Fast Response – Submit a ticket anytime, and we’ll follow up quickly.
• Trusted Support – Over 10 years of experience helping homes and businesses with reliable computer and network solutions.
• Flexible Options – On-site, remote, or phone support to fit your needs.