Request Computer Repair or IT Support

ErlenTek provides computer repair, IT services, and technology troubleshooting for homeowners and small businesses throughout South King County, including Auburn, Kent, Federal Way, Covington, Maple Valley, and Enumclaw.

Use the form below to request computer repair, game console repair, PC setup, laptop screen replacement, computer upgrades, network troubleshooting, WiFi diagnostics, data recovery, virus or malware removal, custom PC builds, e-mail support, server setup, business IT support, ongoing IT management for small businesses, or any of our other technology services. Please include as much detail as possible so we can review the issue and understand the symptoms or inquiry.

After you submit your request, we will review the information and respond as quickly as possible.

Depending on the issue, support may be handled on-site, or in our Auburn office at 36807 198th Ave SE Unit B, Auburn, WA 98092.

If your issue is urgent, please call or text 253-778-3499. You may call or text us anytime and we will respond as quickly as possible - our regular business hours are 9:00am-5:30pm M-F.

Please complete all required fields accurately so we can review and respond to your request. This form is intended for legitimate computer repair, business IT support, network troubleshooting, and technology service inquiries only.

Why Customers Choose ErlenTek

  • Local support: Computer repair and IT help for homes and small businesses in Auburn and South King County.

  • Clear communication: We review support requests carefully and respond with the best next step.

  • Accurate diagnostics: We focus on finding the real cause of the problem instead of guessing or replacing parts unnecessarily. Learn more about our computer diagnostics and troubleshooting.

  • Flexible service options: Support may be handled in our Auburn office, through remote support, on-site, or by phone depending on the issue.

  • Experienced help: Over 15 years of hands-on experience with computers, networks, devices, and business technology.

  • Locally and family owned: Personal service from a local technology business that values honest, dependable work.

What Happens After You Request Support?

  • We review the details: After you submit a support request, ErlenTek will review the information and contact you with the best next step.

  • We recommend the right service option: Depending on the issue, support may be handled through free in-office diagnostics at our Auburn location, remote support for software or setup problems, on-site service for network and WiFi issues, or business IT support in South King County.

  • We may ask for more information: Helpful details include the device type, the main issue, any error messages, and whether the problem started after an update, power outage, scam popup, drop, spill, or hardware change.

  • We help protect important data: If the issue involves possible data recovery, avoid using the device until we can review it. Continued use can make recovery more difficult.

  • Need faster help? For urgent help, call or text 253-778-3499. ErlenTek helps with computer repair, PC repair, laptop repair, diagnostics and troubleshooting, data recovery, virus and malware cleanup, scam cleanup and remote access removal, computer upgrades, SSD upgrades, custom computer builds, new computer setup, software setup, email setup, printer help, home WiFi troubleshooting, network setup, business IT support, Microsoft 365 support, cybersecurity basics, remote support, and on-site technology help in Auburn, Kent, Federal Way, Covington, Maple Valley, Enumclaw, and nearby South King County areas.