Privacy policy

Last updated: March 29, 2026

ErlenTek operates this website and related services to provide computer repair, IT support, remote support, diagnostics, network help, website support, and related technology services (the "Services"). This website is hosted on Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a support request, contact us by phone, text, email, or forms, use remote support, or otherwise interact with ErlenTek.

We designed this website primarily as a service website rather than a traditional online retail store. Because of that, this Privacy Policy is focused on support requests, customer communications, service delivery, payments, analytics, and related business operations.

By using this website or communicating with us, you acknowledge that your information may be collected, used, and disclosed as described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with ErlenTek. We may collect the following categories of personal information:

  • Contact information such as your name, email address, phone number, business name, and service address if on-site service is needed.
  • Support request information such as the details you provide about your computer, network, website, device, software, account issue, service history, and the symptoms or problem you are experiencing.
  • Communication information such as the contents of emails, texts, phone messages, form submissions, attachments, screenshots, and other materials you send to us.
  • Remote support information such as the information visible during a remote session, the device being serviced, session timing, connection details, and the actions reasonably necessary to diagnose or resolve the issue.
  • Payment and transaction information such as payment amount, invoice information, service type, and limited payment-related details needed to complete a transaction. Payment card data may be processed by a third-party payment provider rather than stored directly by us.
  • Device and website usage information such as IP address, browser type, approximate location, device type, pages viewed, referring pages, time spent on the site, and general interaction data collected through cookies, logs, and analytics tools.

How We Collect Information

We may collect information in the following ways:

  • Directly from you when you contact us, submit a support request, call, text, email, schedule service, pay an invoice, or participate in a remote support session.
  • Automatically when you browse the website through cookies, server logs, analytics tools, and similar technologies.
  • From service providers that help us operate the website, process payments, provide analytics, communicate with customers, or deliver support tools.
  • From publicly available or customer-provided sources when necessary to verify service details, respond to an inquiry, or complete requested work.

How We Use Your Information

We may use personal information for the following business purposes:

  • To respond to support requests, inquiries, and customer communications.
  • To diagnose problems, recommend services, schedule work, and provide in-store, on-site, phone, email, website, or remote support.
  • To process payments, create invoices, maintain basic business records, and document completed work.
  • To operate, maintain, secure, and improve the website and our services.
  • To understand general website performance and usage trends through analytics tools.
  • To prevent fraud, abuse, unauthorized access, or other misuse of the website or our services.
  • To comply with legal obligations, enforce our policies, and protect our rights, customers, and business.

Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies provided by Shopify and certain third-party tools to keep the site functioning, understand how visitors use the site, improve performance, and measure general traffic and engagement.

This may include basic analytics and website measurement tools such as Google Analytics, Microsoft analytics or similar tools, along with standard Shopify platform functionality. Where reasonably possible, we try to minimize unnecessary data sharing and limit third-party access to what is needed to operate, secure, and improve the site.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

Remote Support and Device Access

If you request remote support, ErlenTek may use third-party remote access software to connect to your computer or device. During a remote support session, we may be able to view your screen, access settings, open files or programs, transfer tools needed for repair, and make system changes reasonably necessary to diagnose or resolve the issue.

We only access information that is reasonably related to the requested service. Even so, remote support may expose personal, business, or sensitive material that is visible on the device. Before a remote session, you should close or secure anything you do not want visible if doing so will not interfere with the work requested.

By initiating or allowing a remote support session, you consent to the access reasonably necessary to provide the requested service.

How We Share Information

We may disclose personal information in the following circumstances:

  • With service providers that help us operate our business or website, such as Shopify, payment processors, analytics providers, remote support software providers, email providers, scheduling tools, and other vendors that process information on our behalf.
  • With technology platforms you choose to use when your request requires interaction with a third party, such as an email provider, website host, Microsoft account, Google account, printer software provider, or another service connected to the issue you asked us to address.
  • With subcontractors or service partners only when reasonably necessary to complete requested work or provide a related service.
  • For legal or safety reasons if required by law, subpoena, court order, legal process, or if we believe disclosure is necessary to protect rights, safety, property, or investigate misuse or fraud.
  • In a business transfer such as a sale, reorganization, or transfer of all or part of the business, to the extent permitted by law.

We do not sell your personal information for money in the ordinary sense of the word "sell." However, some privacy laws define "share" broadly, and certain analytics or similar website technologies may fall within those definitions depending on your location and how the tools are configured.

Shopify Hosting

This website is hosted on Shopify. As a result, certain information about your use of the website may be processed by Shopify in order to provide site hosting, security, performance, and related website functionality. You can review Shopify's privacy information here:

Shopify Privacy Policy

Third-Party Links and Platforms

Our website may link to third-party websites, social media platforms, software providers, maps, review platforms, or remote support tools. If you leave our website or interact with a third-party service, that third party's own privacy policy and terms will apply. We are not responsible for the privacy or security practices of third-party services we do not control.

Data Security

We take reasonable steps to protect personal information using administrative, technical, and practical safeguards appropriate to the nature of our business. However, no method of internet transmission, website storage, email, or remote communication is completely secure, and we cannot guarantee absolute security.

Please do not send highly sensitive information through unsecured email, web forms, or text messages unless it is reasonably necessary and you understand the risks.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, document work performed, resolve disputes, enforce agreements, and comply with legal obligations. The exact retention period may vary depending on the type of information and the purpose for which it was collected.

Children's Privacy

This website and our services are not directed to children. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

Your Rights and Choices

Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, request a copy of certain information, or object to or opt out of certain uses of personal information.

You may also limit some data collection by adjusting your browser settings, rejecting certain cookies where available, or contacting us directly.

We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising any privacy rights available to you under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements, or privacy practices. When we do, we will post the updated version here and revise the "Last updated" date above.

Contact

If you have questions about this Privacy Policy, want to exercise a privacy right, or need to contact us about how your information is handled, you may contact ErlenTek at:

Email: support@erlentek.com
Phone: 253-778-3499
Address: 36807 198th Ave SE Unit B, Auburn, WA 98092, US